Refund & Return
Refund & Return Policy
We want you to feel confident ordering from Calminity. This policy explains how returns, refunds, replacements and cancellations work.
90-Day Money Back Guarantee
Results from frequency therapy build gradually with consistent use, so our guarantee works like this:
- Use your device daily for at least 21 days.
- If you’re not satisfied, contact us between day 21 and day 90 after delivery to request a refund of the product price.
Most customers notice the biggest difference in weeks 2–4, so this gives the device a fair chance to work for you.
UK and EU customers also have a legal 14-day cancellation right. See “UK & EU Cancellation Rights” below.
Return Conditions
To qualify for a refund, your return must:
- Include the device and all physical items supplied with your order (accessories, cables, case and guide).
- Be in good, clean condition, with no damage from misuse, accidents, or unauthorized repairs or modifications.
- Be authorized by Calminity Support before it is sent.
Normal signs of use are fine. Please return the original packaging if you still have it.
Prefer to Keep Your Order?
Before sending anything back, ask us about a partial refund so you can keep your device. It saves you the time and cost of return shipping. This is completely optional, and you can still choose a full return.
How to Start a Return
- Email hello.calminity@gmail.com with your order number and the email address used to order.
- We’ll reply with return instructions and the return address.
- Ship your return within 14 days of receiving our instructions, using a tracked shipping service.
- Email us your return tracking number.
Please don’t send items back without contacting us first, and don’t use the address on your original shipping label. Returns sent to the wrong address may not reach us and can’t be processed.
Return Shipping Costs
For change-of-mind returns, the customer pays return shipping, and original shipping charges are non-refundable, except where required by law. We’re not responsible for returns lost or damaged in transit, so please use tracked shipping.
If your item arrived damaged, defective or incorrect, we cover all shipping costs.
Refunds
Once your return arrives, we’ll check that all items are included and in the condition described above. If an item comes back incomplete, damaged or modified, we may reduce the refund accordingly, to the extent permitted by law.
Approved refunds are issued to your original payment method within 5 business days. Your bank may take an additional 5–10 business days to show the refund.
Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, doesn’t work, is incorrect, or is missing items, email us within 30 days of delivery with:
- your order number,
- photos or a short video of the issue,
- a photo of the shipping box and label.
We’ll send a free replacement or give you a full refund, whichever you prefer, and cover all shipping costs. Please keep the box and all items until your claim is resolved.
Tip: recording a short video while opening your package helps us resolve damage claims faster, but it’s not required.
Damage caused by misuse, accidents or modifications after delivery isn’t covered.
Order Cancellations
To cancel, email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. If it has already shipped, you can return it under this policy.
UK & EU Cancellation Rights
If you’re in the UK or EU, you can cancel within 14 days of delivery without giving a reason. Notify us within that period, then return the items within 14 days. We’ll refund the product price and standard delivery cost within 14 days of receiving your return. We may reduce the refund if the item has been handled beyond what’s needed to check it, as you would in a store.
Talk to Us Before Opening a Dispute
If there’s any problem with your order, please email us before opening a dispute or chargeback with your bank or card provider. We can usually resolve it faster, often within 1–2 business days.
Consumer Rights
This policy does not affect your statutory rights under the consumer protection laws of your country or state. Where those laws give you greater rights, they apply.
Contact: hello.calminity@gmail.com